Orders & Shipping

Placing Your Order

Thank you for choosing Lotters for your furniture needs! Ordering with us is simple:

Browse our collection and select your desired items.
Add them to your cart and proceed to checkout.
Complete your contact and delivery details, and finalize your order.

Once your order is placed, you will receive a confirmation email with all your order details.

Processing Your Order

All orders are carefully prepared and inspected by our team to ensure the highest quality. Custom or made-to-order items, including painted or stained furniture, may take a little longer to prepare. We’ll keep you updated on the status of your order every step of the way.

Shipping & Delivery

At Lotters, we handle shipping ourselves to make sure your furniture arrives safely and on time.

Delivery Areas: We deliver directly to your home or business within Gauteng.
Delivery Time: Delivery times vary depending on the product and location. Standard untreated in-stock items are usually delivered within 7–14 business days. Custom, stained, or painted orders takes additional time (approximately 4 – 6 weeks) to complete before dispatch.
Delivery Process: Our professional delivery team will handle your furniture with care. We coordinate with you to schedule a convenient delivery time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. We aim to keep our delivery fees fair and transparent.

Important Notes

Please ensure the delivery address is correct when placing your order.
For painted or stained furniture, all sales are final, as these items are custom-prepared to your specifications. Please confirm your colour and finish before completing your purchase.
Our team inspects all items before dispatch to ensure they meet Lotters’ quality standards.

Tracking Your Order

Once your furniture is on its way, you’ll receive a confirmation with delivery details and a point of contact for any questions about your shipment.