Welcome to Lotters. By accessing or using www.lotters.com, placing an order, creating an account, or interacting with our website, you agree to be bound by these Terms & Conditions, our Privacy Policy and our Cookie Policy.

If you do not agree with any of these terms, please discontinue use of the website.

General Terms & Conditions

About Lotters

Lotters is a South African retailer specialising in quality wooden furniture and home products.

Website: www.lotters.com

Email: info@lotters.com

Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years of age or have permission from a parent or guardian.
• The information you provide is accurate and complete.
• You agree to comply with these Terms & Conditions.

Products and Pricing

Every effort is made to ensure product descriptions, photographs and pricing are accurate.

Prices are displayed in South African Rand (ZAR).

Lotters reserves the right to:

• Correct pricing errors;
• Modify prices without prior notice;
• Withdraw products;
• Limit quantities purchased.

Orders will only become binding once payment has been successfully received and accepted.

Orders and Payment

Payments are processed through secure third-party payment providers.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• EFT
• Other payment gateways available during checkout.

Lotters does not store your complete payment card details.

Delivery

Delivery timeframes are estimates only.

Although every effort is made to deliver within the stated period, delays may occur due to:

• Manufacturing delays
• Courier delays
• Stock availability
• Weather
• Circumstances beyond our reasonable control

Risk passes to the customer upon delivery.

For our full shipping terms, click here.

Returns and Refunds

Returns are subject to the Consumer Protection Act.

Goods may be returned in accordance with our Returns Policy.

Custom-made or specially manufactured products may not qualify for return unless defective.

For our full returns policy, click here.

Website Use

You agree not to:

• misuse the website;
• introduce malicious software;
• interfere with website security;
• use the website unlawfully.

Lotters reserves the right to suspend or terminate access where misuse occurs.

Intellectual Property

All website content including:

• photographs
• logos
• trademarks
• product descriptions
• graphics
• videos
• website design

remain the intellectual property of Lotters unless otherwise stated.

No material may be copied without written permission.

Limitation of Liability

Lotters shall not be liable for any indirect, consequential or incidental damages arising from the use of this website or products purchased, except where liability cannot legally be excluded.

Privacy Policy

Lotters is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Information We Collect

We may collect:

• Name
• Surname
• Email address
• Telephone number
• Delivery address
• Billing address
• Company details (where applicable)
• Payment reference information
• IP address
• Browser information
• Website usage information
• Cookies

We only collect information necessary to provide our products and services.

Purpose of Collecting Personal Information

Your personal information is collected only for legitimate business purposes, including:

• Processing and fulfilling orders;
• Delivering purchased products;
• Processing payments;
• Providing customer support;
• Sending order confirmations and delivery notifications;
• Managing warranties and returns;
• Preventing fraud and ensuring website security;
• Complying with legal and regulatory obligations;
• Improving our website, products and customer experience.

Your personal information will not be used for purposes unrelated to the reason for which it was collected without your prior consent, unless required or permitted by law.

Legal Basis for Processing

We process personal information:

• with your consent;
• to fulfil our contractual obligations;
• to comply with legal obligations;
• where processing is necessary for our legitimate business interests while respecting your rights.

Sharing Information with Third-Party Operators

To operate our business effectively, we may share your personal information with trusted third-party service providers (“Operators”) who assist us in providing our products and services.

These may include:

• Payment gateway providers;
• Courier and logistics companies;
• Website hosting providers;
• Email communication providers;
• IT support providers;
• Marketing service providers (where consent has been provided);
• Fraud prevention and security service providers.

These Operators are only provided with the personal information necessary to perform their services and are contractually required to:

• maintain appropriate security safeguards;
• process personal information only on our instructions;
• comply with applicable data protection laws;
• keep all personal information confidential.

We remain responsible for ensuring that Operators process your personal information in accordance with POPIA.

Direct Marketing and Communication Preferences

We may send transactional communications that are necessary for providing our services, including:

• Order confirmations;
• Payment confirmations;
• Delivery updates;
• Warranty information;
• Customer service communications.

Marketing communications, promotional offers and newsletters will only be sent where you have expressly opted in to receive them.

You may withdraw your consent at any time by:

• clicking the unsubscribe link in our emails;
• updating your communication preferences;
• contacting us directly.

Purchasing from Lotters does not automatically subscribe you to marketing communications.

Security of Personal Information

Lotters implements reasonable technical and organisational safeguards to protect personal information against:

• loss;
• misuse;
• unauthorised access;
• alteration;
• disclosure;
• destruction.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

Personal information will only be retained for as long as necessary:

• to fulfil the purpose for which it was collected;
• to comply with legal obligations;
• for accounting and tax requirements;
• for warranty purposes;
• where otherwise required by South African law.

Once no longer required, information will be securely deleted or anonymised.

Your Rights under POPIA

You have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion of personal information where legally permissible;
• object to certain processing activities;
• withdraw consent;
• request information regarding the processing of your personal information.

To exercise these rights, please contact our Information Officer.

Information Officer

In accordance with POPIA, Lotters has appointed an Information Officer.

Information Officer

Email: info@lotters.com

Requests relating to personal information, access requests, corrections or deletion requests should be directed to the Information Officer.

Identity verification may be required before processing requests.

Cookie Policy

What are Cookies?

Cookies are small text files stored on your device that help websites function correctly and improve user experience.

Types of Cookies We Use:

Essential Cookies

Required for:

• shopping cart functionality;
• customer login;
• website security;
• checkout.

These cookies cannot be disabled.

Performance Cookies

Used to understand:

• website traffic;
• visitor behaviour;
• website performance.

Information collected is aggregated and anonymous where possible.

Functional Cookies

Remember:

• user preferences;
• language settings;
• previous selections.

Marketing Cookies

Used only where consent has been provided.

These cookies may help us:

• display relevant advertisements;
• measure campaign effectiveness;
• personalise promotions.

Managing Cookies

Most web browsers allow users to:

• block cookies;
• delete cookies;
• receive notifications before cookies are stored.

Disabling cookies may affect website functionality.

Changes to this Policy

Lotters may update these Terms & Conditions, Privacy Policy and Cookie Policy from time to time.

The latest version will always be available on this website.

Continued use of the website constitutes acceptance of the updated policies.

Contact Us

Lotters

Website: www.lotters.com

General Enquiries: info@lotters.com

Information Officer:  info@lotters.com